The period for changes and returns is 15 days.
For the return you have to send it on your own with the transport company you prefer to the sender address from which we sent the shipment.
Whether it is for an exchange or a return, you must send us an email to hello@neareclothes.com, putting your order number in the subject and telling us what you want (exchange or return) and the reason (for example, a size that is too big or small). We will respond to you in less than 24 hours (without taking into account weekends and holidays, this period may be increased during holiday periods or busy periods such as Black Friday or Christmas).
In the case of a return, once we receive the garment that you have returned at our facilities (this is usually 24-48 hours after collection) we proceed to issue a refund for the garment. If you have paid through Paypal or Amazon Pay, the refund is reflected immediately in your account; if you have paid by card, it usually takes a couple of business days. The shipping costs of the original order, if any, are under no circumstances refundable as this is an expense beyond the control of Neare Clothes.
All exchanges or returns coming from a destination with customs (for example the Canary Islands, Ceuta or Melilla) must always be sent with customs charges paid, Neare Clothes will not assume customs charges in any case.
Address for shipping returns:
Neare Clothes
Calle de la Madera 31, 1st Right
28004 Madrid (Madrid)
SPAIN
